If you have a hold on your account, you won’t be able to register for classes.

How do I check to see if I have any holds?

1. Login to your OASIS account (contact the IT Services Help Desk if you’ve forgotten your password)
2. You will receive a notification pop-up from the top of your screen for any holds you may have. You can see some details about your hold in that pop-up.

I don’t know why I have this hold. What do I do?

• Contact the office that has added the hold to your account. The details on what to do to resolve that particular hold can be found in the “Notifications” section of your account when you click on the home icon on the left-side menu.

I resolved my hold. How long will it take to update?

It varies from office to office. Please ask this question when you contact that office to get the hold removed.

Make sure you have either paid your current semester bill or are up-to-date on a payment plan.

I set up a payment plan. Do I need to worry?

Are you current on your plan? (This means you’ve made all your payments in full to date.)
Yes. Then you’re all set. Just remember to make your final installments on schedule.
No. Then follow the steps below because you have an Outstanding Balance hold on your account.

I have an Outstanding Balance hold. How much is it?

You can view your bill electronically anytime by going to Oasis, clicking Student Finance, and Proceed to Payment Center.

I have logged in and see the amount on the first page for how much I owe. Where do I pay?

If you’re paying with cash, you must come pay in the Business Office located on the ground floor of Lupton Hall, near the Mail Room.  For questions, contact [email protected] .

If you’re paying with a check or card, follow these steps:

• Visit pay.oglethorpe.edu to make a payment online. (Select Students Only Version)

• Click on Make a Payment
• Payment Options:
  • New credit or debit card – incurs a 2.99% processing fee on the overall total amount of the payment
  • New bank account – sets up where funds can be withdrawn from your bank account at no fee

• If you intend to satisfy your balance by securing a loan, please contact Financial Aid at [email protected]
• Your hold cannot be removed until your loan has been approved and is listed on your account.
• Please note that the Business Office cannot help with matters of FAFSA, loans, grants, or scholarships. You MUST contact Financial Aid for help on those matters.

Every student must have recently-submitted emergency contact information on file with the University to be eligible to register.

Where do I submit my emergency contact information?

1. Log into OASIS.
2. Select “OASIS for Students”
3. Select “Update Emergency Contact Information” in the first menu called “OASIS for Students.” A new window/tab will open for this information.
4. You may need to log in again with your user name and password.
5. Under “Emergency Contacts”, you will see any you have previously entered, or you can click on the “+” icon and add a new contact.
6. If you add a new contact, add the fields as requested. Make sure to include all phone numbers. We need to know how to contact this person quickly if you are in an emergency on campus.
7. When finished, click the “Add Contact” button at the bottom.
8. The contact will immediately display on the screen. You can add another contact, edit this new contact you just created, or delete the new contact using the menu options.
9. Add as many emergency contacts as you want to enter.
10. You can also enter information about your hospital preference, insurance information, etc., but please know this information is not required to have on file to allow registration. You must have emergency contact information and phone numbers for those contacts on file to be eligible to register.
11. When you have finished entering your contacts, click on the “Confirm” button near the top of the page.
12. You can close this window/tab at any point and will still be logged into your OASIS account in the initial window you had open.

I’ve already submitted emergency contact information – what do I need to do?

You must confirm your emergency contact information is still accurate at least every 6 months.

1. Log into OASIS.
2. Select “OASIS for Students.”
3. Select “Update Emergency Contact Information” in the first menu called “OASIS for Students”. A new window/tab will open for this information.
4. You may need to log in again with your user name and password.
5. Under “Emergency Contacts”, you will see any people you have already properly entered into the system. Verify that information is still accurate by clicking on the “Confirm” button near the top of the screen. If it isn’t still accurate, edit your contacts as needed and then click on the “Confirm” button near the top of the screen.

How do I see when I am eligible to register for classes?

You will get an email to your OU email from the Registrar’s Office with your registration date. Please note the following:

• Registration dates are established based on the earned credits on your record at the beginning of the current semester.
• Registration is based on earned hours and does not include hours you are currently taking.
• Once registration dates are established, you can see your specific registration date in OAISIS within Student Planning by moving to the appropriate term in the “Schedule” subsection.

Students must have all holds resolved and removed from their account to register when their registration period begins.

How do I see My Progress (degree audit)?

1. Log into OASIS
2. Select “Student Planning”
3. Go to “My Progress”

What if My Progress is showing the wrong major?

You need to formally update your major using the Change of Major/Minor form.

You can still view other programs by clicking on the “View a New Program” button on the top of your My Progress page and selecting the major you want to see. Doing this will let you see the requirements in that major and how your courses have satisfied those requirements.

Why doesn’t My Progress show my minor?

It may not be formally declared on your record. If the minor requirements are not displaying on your My Progress, you should formally declare the minor by filling out the Change of Major/Minor form online.

All students are assigned to an advisor based on their academic program of study. You can view your advisor online in your OASIS or EAB Navigate Student Accounts. You can also view the Student Success Advising webpage. If you have trouble connecting with your advisor, please contact [email protected].

1. Schedule an appointment with your Student Success advisor to plan and discuss your courses together. This is highly recommended for students in their first year at OU, whether you are a freshman or a transfer.
2. Plan your courses on your own in OASIS and “request review”. You can do this by going to Student Planning > Select “Plan and Schedule” (plan all of your courses) > Select the “Advising” tab > Select “Request Review”. You should receive a notification email once your advisor has reviewed your courses. Your advisor may make adjustments to your schedule and will notify you if changes are made.

To be cleared means that your advisor has confirmed that you have taken the following steps:

1. You have already looked at your My Progress tab in OASIS.
2. You have started making a plan in Student Planning for the upcoming semester (and hopefully beyond) that might make sense.
3. You have considered the sequencing of all required courses for your degree to ensure timely graduation.

In general terms, the best way to be prepared for your advising appointment is to have worked on building out your plan in Student Planning so you can review it with your advisor.